Privacy Policy

HK Pulse (香港脈搏), on the web and on iPhone, iPad and Android. Last updated 1 November 2026.

HK Pulse answers questions about Hong Kong from the government's open data. It has no accounts, no advertising and no tracking, and it does not sell or share your data with anyone for marketing.

Your location

The app asks for your location only when you use it — to show where you are on the map, or for a question like “toilets near me” or directions from here. Your location is used on your device to find what is nearby. To answer, the app sends coordinates to the public services that hold the data (for example the Common Spatial Data Infrastructure's map services, the street and walking routers and the public transport journey planner).

The Home Screen widget and the “Ask HK Pulse” action in Siri and Shortcuts are answered on our server. If HK Pulse may use your location, they send where the phone was in the last hour, rounded to about 100 metres and only when that is inside Hong Kong. Our server uses it only to answer, keeping it in memory for about a minute so the same question from the same place is answered once, and does not store it. To send no location, turn off Answer near me in the widget, or turn off location for HK Pulse in your phone's settings.

We do not store your location, and you can turn location off at any time in your phone's settings.

Voice questions

If you tap the microphone to ask a question by voice, your phone's or browser's own speech recognition turns it into text — Apple's on iPhone and iPad, Google's on Android and in Chrome. It may send the recording to Apple or Google to do so, under their privacy policies. HK Pulse receives only the text, and treats it like a typed question. The microphone is used only while you are asking.

Alerts and reminders

If you set an alert before a bus or train arrives, or a daily reminder for a saved route, the app asks to send you notifications. Alerts before an arrival are scheduled by your phone (or, on the website, by the open page) and kept on your device with your saved routes; nothing about them is sent to us.

So that a daily reminder can tell you the next arrivals at your stop as they are at that moment, the app sends it to our server: your phone's push token (an address Apple or Google gives the app for sending it notifications), the reminder's time and days, the route and the stop, the words of the notification, and your language. Nothing that names you is sent. At the reminder's time our server asks the bus or rail operator for the next arrivals at that stop and sends the notification to your phone through Apple's or Google's push service. Removing a reminder removes it from our server the next time the app is online; a phone not heard from in 60 days is forgotten. Reminders on a route read at the stop nearest you are not sent: your phone schedules those itself.

A reminder to set off on a drive, and its parking check, are kept on your device: the trip's start and destination, the roads it takes, the time and days, and whether to check parking. So that it can tell you the traffic, news and car park spaces as they are when it comes, the app sends it to our server with the same push token: its time and days, the destination's name, the names of the roads and tunnels it takes, the road-network segments it runs on with their lengths and planned minutes, the car parks near the destination (by their ids in the government's vacancy feed), its tunnel tolls, and the words of the notification. The start's place and name are not sent, though the first road segments show roughly where the drive begins. At the reminder's time our server reads the Transport Department's road speeds and traffic news, and later the car park vacancy feed, and sends the notifications through Apple's or Google's push service. Removing a drive reminder removes it from our server as above. Without our server (or on the website) the phone schedules them itself and sends nothing.

You can remove alerts and reminders on the route's page, drive reminders on the Go screen or the drive's card, or turn notifications off for HK Pulse in your phone's settings.

Questions you ask

Most questions are answered by the app itself, reading government data directly. Some questions are sent to our server and passed to an AI model run by Ollama Cloud, a third-party AI service, to work out the answer. The model may search the web: the search words go through Ollama to its search provider. Every answer says when it was written by AI. Those questions, and what the model looked up, are recorded in our server's logs so that we can fix wrong answers, and are deleted within 30 days. For a question about places near you, that record includes the places found. They are not linked to your name, an account or your device, so please don't put personal details in a question. Our server also uses your network address, in memory only, to limit how many questions one visitor can ask a minute; it is not stored.

On iPhone, Apple Intelligence may phrase the answer Siri reads aloud. That runs on the phone, and nothing is sent anywhere for it.

Feedback

If you rate an answer or report a dataset, we receive what you sent: the question, a one-line summary of the answer, the reasons you ticked, your comment and the datasets involved. No account, location or network address is stored with a report. Reports are kept for 180 days and used only to improve answers.

What stays on your device

Saved questions, saved places (such as Home and Office), your commute, your language, map tiles and readings kept for offline use, and the maps and directions you download are stored only on your device. You can delete downloads and kept data under More → Offline data, and everything is removed when you delete the app.

Services the app uses

Some feeds — RTHK news, taxi positions and aircraft positions — are fetched by our server, so those services do not see you. Each service above receives only what it needs to answer the request it is sent, and their own privacy policies apply.

Children

HK Pulse is a general audience app and does not knowingly collect personal information from children.

Changes and contact

If this policy changes, the new version will be posted on this page with a new date. Questions or requests about your data: info@ksolutionz.com.

私隱政策

香港脈搏（HK Pulse），網頁版及 iPhone、iPad、Android 應用程式。最後更新：2026 年 11 月 1 日。

香港脈搏以政府開放數據回答關於香港的問題。本程式不設帳戶、沒有廣告、不作追蹤，亦不會為推廣用途出售或與任何人分享你的資料。

你的位置

本程式只會在你使用時要求取得位置——在地圖上顯示你所在之處，或回答「附近廁所」之類的問題及由此出發的路線。你的位置在裝置上用作尋找附近的地方。為了作答，程式會把座標傳送至持有相關數據的公共服務（例如空間數據共享平台的地圖服務、街道及步行路線規劃，以及公共交通行程規劃）。

主畫面小工具，以及 Siri 和「捷徑」中的「Ask HK Pulse」動作，是由我們的伺服器作答。如香港脈搏獲准使用你的位置，它們會傳送手機在過去一小時內的位置，約準確至 100 米，並只限於香港境內。我們的伺服器只會用它作答，並在記憶體中保留約一分鐘，讓同一地點的相同問題只需回答一次，不會儲存。如不想傳送位置，可在小工具中關閉「Answer near me」（按附近作答），或在手機設定中關閉香港脈搏的定位權限。

我們不會儲存你的位置，你亦可隨時在手機設定中關閉定位。

語音提問

如你按下咪高峰以語音提問，手機或瀏覽器本身的語音辨識功能會把它轉為文字——iPhone 及 iPad 使用 Apple 的服務，Android 及 Chrome 使用 Google 的服務，過程中錄音或會傳送至 Apple 或 Google，並受其私隱政策約束。香港脈搏只會收到轉換後的文字，並當作輸入的問題處理。咪高峰只會在你提問期間使用。

你提出的問題

大部分問題由程式直接讀取政府數據作答。部分問題會傳送至我們的伺服器，再交由第三方人工智能服務 Ollama Cloud 運行的模型處理。該模型或會搜尋網絡：搜尋字詞會經 Ollama 傳送至其搜尋服務供應商。每個由人工智能撰寫的答案都會註明。這些問題及模型查閱的內容會記錄在伺服器日誌，以便我們修正錯誤答案，並於 30 天內刪除；如問題關於你附近的地方，記錄亦包括找到的地點。這些記錄不會與你的姓名、帳戶或裝置連結，因此請勿在問題中加入個人資料。伺服器亦會在記憶體中短暫使用你的網絡位址，以限制每位訪客每分鐘的提問次數，並不會儲存。

在 iPhone 上，Apple Intelligence 或會為 Siri 讀出的答案組織字句。這在手機上進行，不會傳送任何資料。

意見回饋

如你為答案評分或回報數據集問題，我們會收到你所提交的內容：問題、答案的一行摘要、你勾選的原因、你的留言及相關數據集。回報不會附帶帳戶、位置或網絡位址，保留 180 天，只用於改善答案。

保留在你裝置上的資料

已儲存的問題、常用地點（例如住所及公司）、通勤路線、語言設定、為離線使用而保留的地圖及讀數，以及你下載的地圖和路線資料，都只會儲存在你的裝置上。你可在「更多 → 離線資料」刪除下載及保留的資料；刪除程式後，所有資料亦會一併移除。

程式使用的服務

部分資訊——香港電台新聞、的士位置及飛機位置——由我們的伺服器擷取，因此這些服務不會接觸到你。以上各項服務只會收到回應該請求所需的資料，並受其各自的私隱政策約束。

兒童

香港脈搏是一般用途程式，不會在知情的情況下收集兒童的個人資料。

修訂及聯絡

如本政策有所修訂，新版本會連同新日期刊登於本頁。如對你的資料有任何查詢或要求，請電郵至 info@ksolutionz.com。